You're currently viewing our Ireland store. Based on your location, we recommend visiting our store for the best experience

Visit Store Click here to stay on this store

Returning your Cosatto product? Our returns process is simple.

Changed your mind? Just pack your product away in its original packaging, contact us by e-mail at cuddle@cosatto.com with your order number and we’ll arrange to pick it up.

Please note for postcodes starting with BT we can collect direct from your door, for all other Irish postcodes you will need to pack up your order, attach the provided returns label and drop it off at your local post office.

We offer refunds within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund of any kind. Your item must be unused and in the same condition that you received it.

As soon as we get it back we’ll check it’s in good saleable condition, then credit you in full for the product. 

Big Items

Once you have arranged collection from your local post office. When we get it back, we’ll check it’s in new unused condition, then credit you in full for the product.

Small Items

If you change your mind on items such as accessories or spare parts we offer a free post returns service.

Just send to: Freepost COSATTO

Once back here your refund will be issued. Please note all refunds can take 5-7 working days from the date we receive

** This is limited to UK and Northern Irish Customers

Your Rights

None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying your Cosatto.

Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us


Quick Links

Product Queries, Spares and Repairs

Find a world of product information in our Product Help section from manuals to spares, from advice to TLC. Sleeves rolled up. Let’s go...

4 Year Guarantee

We thought of everything you could possibly need then went beyond that. That’s why our 4 year guarantee is revolutionary.

FAQs

Wait a minute... Before you arrange to send back your Cosatto pal. Have you checked our FAQs. You may find your answer there.

Contact Us

We’re wherever you need us to be and we’re listening. Freephone, email, Facebook or letter - let us know how we can make your world better.